You are always on the safe side with a support contract
An optimally functioning IAM environment makes your working life easier and is fully in line with our company philosophy of ensuring a very high level of customer satisfaction. We are also happy to be there for you beyond the end of the project and support you in maintaining an optimally functioning system landscape.
Especially for critical processes, such as the transition from development to production, we are happy to put our know-how and manpower at your disposal.
Our employees monitor and optimize your systems for security, performance and stability as part of an ongoing process.
Your ideas and wishes are our top priority. We can check your systems manually as part of a health check. However, automated continuous monitoring is also possible. In this case, our IDABUS monitoring is used. Both manifest and imminent deviations can be detected and, if necessary, rectified directly as part of an existing support contract. We are happy to contribute our decades of experience here.
The following support services are available on call
- Remote calls of priorities 1-3
- On-site support assignments of priorities 1-3
- Service time variants 9×5 (08:00-17:00) or 24×7
- Possibility of combining different contract variants
Our support content and support contracts at a glance
Support with problem solving
Early detection and reaction to problems in the MIM environment.
- Support with the installation of hotfixes
Updates of OCG software components
Analysis of the MIM system environment and preparation of recommendations by our experts
- Checking the ongoing operation of the MIM environment and, if necessary, minor change requests possible
Support in daily operations
Examples of different contract variants
Standard
- Base price plus billing according to expenditure
- Service times 9x5 or 24x7
- Technical hotline
Premium
- Base price incl. 40 hours for Prio 1 remote calls
- Service times 9x5 or 24x7
- Technical hotline
Request a support contract
Positive customer feedback
“OCG is a very competent partner who always provides reliable help with problems or support requests with the necessary care. We have been successfully operating our identity management system with OCG for several years. Various requirements and interfaces with different subsystems have been successfully implemented in several projects. We are currently expanding our collaboration in the direction of operational support.”
Helge Illig, CTO at the University of Lübeck
Picture: Christina Demleitner, Consultant at Oxford Computer Group
We offer
- German and English-speaking support
- Support staff are all experienced IT consultants
- 24x7 support possible
- Specially secured premises at OCG Support
- Safety certifications for employees up to U3 level
- Operational support possible
Let us advise you personally
We will be happy to answer any questions you may have on the subject of support and provide you with a customized offer if required.
